By Maria Mothibedi, Acting Operations Head of Department: SPM
When a delay on one continent halts operations on another, it becomes clear that supply chains are no longer a background function—they’re the backbone of global business. For organisations like SPM, building a resilient and responsive supply chain is a strategic necessity, not a choice. Events such as the COVID-19 pandemic and geopolitical tensions have underscored the fragility of many supply chains, making it crucial for companies to adopt more adaptable approaches. Recognising this, SPM has crafted a focused strategy built around five key priorities:
- Enhancing supply chain visibility
- Adopting agile sourcing strategies
- Leveraging technology
- Strengthening risk management frameworks
- Building strategic partnerships
SPM’s journey began with the implementation of an Integrated Management System (IMS), which includes ISO 9001, ISO 14001, and ISO 45001 certifications. This framework gave the organisation a solid foundation in risk management and continuous improvement. As part of its broader three-year strategy, supply chain management became a central priority. The IMS clarified the operational and compliance requirements for building a high-performing, responsive supply chain.
Visibility is a core principle in SPM’s supply chain approach. The company’s operations depend on reliable supplier relationships, and understanding those relationships is essential for performance. Through IMS protocols, SPM developed a process to identify, assess, and evaluate suppliers. These measures enable the team to identify potential disruptions early and take prompt action. One of the tools supporting this effort is MANGO, the company’s SHEQ management system, which provides an integrated view of supplier performance and compliance.
SPM revised its sourcing strategy to reduce risk and increase flexibility. Rather than relying on a fixed set of suppliers, the organisation is cultivating a diverse supplier base. This shift reduces dependency and improves responsiveness to market conditions. The team brought in new suppliers and refined its procurement processes to shorten lead times and ensure continuity.
Technology plays a vital role in strengthening SPM’s supply chain operations. By exploring innovations such as the Internet of Things (IoT), predictive analytics, and integrated digital platforms, SPM can enhance its organisational processes, monitor real-time supply chain activity, optimise resource usage, and improve communication throughout the value chain. These tools enable the business to make informed decisions and move quickly when circumstances shift.
To tackle risk more systematically, SPM developed detailed risk management plans. These include scenario planning and readiness assessments that help prepare the organisation for disruptions. SPM prides itself on a strong SHEQ Department that prioritises risk management to assist in mitigating unforeseen and unplanned events. Beyond its core focus on safety, health, environment, and quality, the department plays a pivotal role in supply chain resilience. It leads the identification of vulnerabilities, ensures regulatory compliance, and coordinates responses to potential disruptions. The team regularly reviews internal processes in conjunction with external developments to stay abreast of the broader operating environment.
Collaboration is another key focus. SPM works closely with suppliers and clients to co-develop solutions and exchange insights. These partnerships contribute to a more responsive, resilient supply network. The organisation has gained measurable benefits from this approach, including shared innovation, improved service delivery, and greater agility.
SPM actively monitors global developments—from economic shifts to climate change—and integrates this intelligence into strategic planning. Its sustainability efforts have enhanced brand reputation while addressing regulatory and environmental risks. These initiatives are built into daily operations and aligned with long-term goals.
Recent global disruptions have compelled many companies to reassess the operation of their supply chains. For SPM, this has been a period of learning, investment, and strategic evolution. The company continues to build a supply chain that meets today’s challenges and anticipates tomorrow’s demands.
Emerging technologies, sustainable practices, and collaborative partnerships will play an increasingly central role in shaping the future. As SPM moves forward, its commitment to resilience, innovation, and continuous improvement positions the organisation to thrive in a shifting landscape. The companies that lead in supply chain strategy will be those that stay adaptable, informed, and aligned with the future.